Turning Tension into Trust: Conflict Resolution for Supervisors: GH CEUs

This course qualifies for GH CEUs.

Conflict is inevitable—but it doesn’t have to be destructive. In this interactive workshop, supervisors will learn how to transform workplace tension into opportunities for trust, collaboration, and growth. Through practical tools, real-world scenarios, and a simple Four-Step Conflict Resolution Process, participants will gain the confidence to address issues early, communicate with clarity, and guide their teams toward solutions that stick. Walk away with strategies you can use immediately to handle tough conversations, reduce stress, and strengthen your leadership impact.

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Instructor: Mitch Austin

Mitch Austin is an insightful leader and skilled facilitator with over two decades of experience in supervision, strategic planning, workforce development, and public service leadership. Throughout his career, he has directly supervised and managed more than 100 staff, giving him a deep understanding of the real-world challenges supervisors face.

His extensive background—including six years as Human Resources Director for a Short-Term Residential Therapeutic Program (STRTP)—is complemented by his expertise and training in effective communication, DEIB (Diversity, Equity, Inclusion, and Belonging), and leading a multi-generational workforce. Mitch is widely recognized for his ability to equip supervisors with the tools they need to coach, inspire, and grow high-performing teams.

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Other Important Information:

Accommodations: To request additional assistance or accommodations, please contact Brisa Romero, Training Assistant, at [email protected].

Grievances: To obtain the grievance policy or report a grievance please email Ivon Favela, Deputy Director of Training at [email protected]

CE Certificates: Upon course survey completion, participants will be awarded CE certificates.

Refund/Cancelation Policy: All requests for cancellation and refunds must be submitted in writing to [email protected] prior to the course date. Otherwise, no refunds will be allowed.