Keys to Connection & Collaboration in Multi-Gen Workplace: SHRM CEUs

This course qualifies for SHRM CEUs.

This course will give participants the tools, knowledge, and skills necessary to promote more effective communication and relationships amongst employees of diverse worldviews, backgrounds and ages. A review of the key values and world view of the Silent Generation, Baby Boomers, Generation X, Millennials, and Generation Z will be discussed and applied to preferred learning and communication styles.

As we explore these styles implicit bias will be demonstrated and how we can avoid acting from those bias. Additionally, participants will learn about and use non-violent communication strategies to have difficult conversations in a productive and respectful way. The final exercise will put people in diverse groups to complete a team challenge using the tools they learned in the first half of the workshop.

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Instructor: Mitch Austin

Mitch Austin is an insightful leader and skilled facilitator with over two decades of experience in supervision, strategic planning, workforce development, and public service leadership. Throughout his career, he has directly supervised and managed more than 100 staff, giving him a deep understanding of the real-world challenges supervisors face.

His extensive background—including six years as Human Resources Director for a Short-Term Residential Therapeutic Program (STRTP)—is complemented by his expertise and training in effective communication, DEIB (Diversity, Equity, Inclusion, and Belonging), and leading a multi-generational workforce. Mitch is widely recognized for his ability to equip supervisors with the tools they need to coach, inspire, and grow high-performing teams.

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Other Important Information:

Accommodations: To request additional assistance or accommodations, please contact Brisa Romero, Training Assistant, at [email protected].

Grievances: To obtain the grievance policy or report a grievance please email Ivon Favela, Deputy Director of Training at [email protected]

CE Certificates: Upon course survey completion, participants will be awarded CE certificates.

Refund/Cancelation Policy: All requests for cancellation and refunds must be submitted in writing to [email protected] prior to the course date. Otherwise, no refunds will be allowed.