Key Performance Indicators (KPI's) Made Easy: SHRM CEUs

This course qualifies for SHRM CEUs.

Numbers don’t have to be intimidating—when you understand what to measure, why it matters, and how to use that information, you unlock a powerful tool for growth. Key Performance Indicators Made Easy is a hands-on workshop designed to demystify KPIs so participants can track, analyze, and improve performance with confidence.

In this session, participants will learn how to identify the right KPIs for their specific goals, create simple tracking systems, and interpret results to make informed decisions. They’ll gain strategies for aligning KPIs with organizational priorities, communicating results to stakeholders, and turning data into actionable steps that drive improvement.

Ultimately, these skills will ripple out to benefit the teams they lead, the organizations they strengthen, and the communities they serve.

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Instructor: Mitch Austin

Mitch Austin is an insightful leader and skilled facilitator with over two decades of experience in supervision, strategic planning, workforce development, and public service leadership. Throughout his career, he has directly supervised and managed more than 100 staff, giving him a deep understanding of the real-world challenges supervisors face.

His extensive background—including six years as Human Resources Director for a Short-Term Residential Therapeutic Program (STRTP)—is complemented by his expertise and training in effective communication, DEIB (Diversity, Equity, Inclusion, and Belonging), and leading a multi-generational workforce. Mitch is widely recognized for his ability to equip supervisors with the tools they need to coach, inspire, and grow high-performing teams.

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Other Important Information:

Accommodations: To request additional assistance or accommodations, please contact Brisa Romero, Training Assistant, at [email protected].

Grievances: To obtain the grievance policy or report a grievance please email Ivon Favela, Deputy Director of Training at [email protected]

CE Certificates: Upon course survey completion, participants will be awarded CE certificates.

Refund/Cancelation Policy: All requests for cancellation and refunds must be submitted in writing to [email protected] prior to the course date. Otherwise, no refunds will be allowed.