Description
This course qualifies for SHRM CEUs.
This course is designed for supervisors and managers who want to enhance their coaching skills and approach to employee development. In this interactive course, you will learn and practice six essential competencies to strengthen communication, trust, and performance. You’ll learn when to coach versus manage, how to navigate tough conversations with greater confidence, and how to give feedback that empowers rather than discourages your team. You'll also explore the impact of unconscious bias, apply trauma-informed supervision techniques, and discover practical tools to build a culture of psychological safety, accountability, and excellence. All participants will leave with actionable strategies that help you coach your staff more effectively and bring out the very best in your team.
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Instructor: Mitch Austin
Mitch Austin is an insightful leader and skilled facilitator with over two decades of experience in supervision, strategic planning, workforce development, and public service leadership. Throughout his career, he has directly supervised and managed more than 100 staff, giving him a deep understanding of the real-world challenges supervisors face.
His extensive background—including six years as Human Resources Director for a Short-Term Residential Therapeutic Program (STRTP)—is complemented by his expertise and training in effective communication, DEIB (Diversity, Equity, Inclusion, and Belonging), and leading a multi-generational workforce. Mitch is widely recognized for his ability to equip supervisors with the tools they need to coach, inspire, and grow high-performing teams.
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Other Important Information:
Accommodations: To request additional assistance or accommodations, please contact Brisa Romero, Training Assistant, at [email protected].
Grievances: To obtain the grievance policy or report a grievance please email Ivon Favela, Deputy Director of Training at [email protected]
CE Certificates: Upon course survey completion, participants will be awarded CE certificates.
Refund/Cancelation Policy: All requests for cancellation and refunds must be submitted in writing to [email protected] prior to the course date. Otherwise, no refunds will be allowed.
Objectives
- Participants will be able to explain the difference between coaching and managing conversations and identify when to use each approach effectively.
- Participants will be able to apply at least three strategies for navigating difficult conversations with increased confidence and clarity.
- Participants will be able to identify three key elements of respectful and effective communication, including how to deliver feedback that aligns intention with impact.
- Participants will be able to name three types of bias that interfere with effective coaching and apply techniques that support trauma-informed, inclusive supervision.
- Participants will learn and practice two methods for building psychological safety and select one or more tools to proactively strengthen trust with staff.
- Participants will be able to implement a system for managing and measuring coaching effectiveness and use a shared language that supports a growth and accountability mindset.
Certificate
By completing/passing this course, you will attain the certificate SHRM
Learning credits
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