Description
This course qualifies for GH CEUs.
Even the best supervisors face the challenge of managing underperformance. This interactive course helps leaders approach those situations with clarity, confidence, and compassion. Participants will learn to use the Employee Triad Model—Coach, Correct, Document—to assess performance issues and choose the right intervention. Through case studies and discussion, we will explore how to identify whether the root cause is a skill gap, will gap, or system gap, and practice coaching techniques that promote accountability and growth while maintaining professionalism and trust.
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Instructor: Mitch Austin
Mitch Austin is an insightful leader and skilled facilitator with over two decades of experience in supervision, strategic planning, workforce development, and public service leadership. Throughout his career, he has directly supervised and managed more than 100 staff, giving him a deep understanding of the real-world challenges supervisors face.
His extensive background—including six years as Human Resources Director for a Short-Term Residential Therapeutic Program (STRTP)—is complemented by his expertise and training in effective communication, DEIB (Diversity, Equity, Inclusion, and Belonging), and leading a multi-generational workforce. Mitch is widely recognized for his ability to equip supervisors with the tools they need to coach, inspire, and grow high-performing teams.
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Other Important Information:
Accommodations: To request additional assistance or accommodations, please contact Brisa Romero, Training Assistant, at bromero@catalyst-center.org.
Grievances: To obtain the grievance policy or report a grievance please email Ivon Favela, Deputy Director of Training at ifavela@catalyst-center.org
CE Certificates: Upon course survey completion, participants will be awarded CE certificates.
Refund/Cancelation Policy: All requests for cancellation and refunds must be submitted in writing to bromero@catalyst-center.org prior to the course date. Otherwise, no refunds will be allowed.
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STRTP/GH Notice:
California Alliance of Child and Family Services (CACFS) is approved by the California Department of Social Services to sponsor continuing education for Group Home Administrators (GH; Vendor ID: 2000083-730-2) and Short-Term Residential Therapeutic Program (STRTP; Vendor ID: 2000083-733-2) Administrators. This course meets the requirements for 2 hours of continuing education for GH (Course ID: 083-0241-39230) and STRTP Administrators (Course ID: 083-0241-39231).
Objectives
- Identify the root causes of employee underperformance using the Employee Triad Model (Coach, Correct, Document).
- Distinguish between skill gaps, will gaps, and system gaps when diagnosing performance issues.
- Use coaching conversations to engage, clarify, and motivate employees toward improved results.
- Apply effective correction strategies while maintaining respect and accountability.
- Document performance concerns objectively and constructively to support growth and compliance.
Certificate
By completing/passing this course, you will attain the certificate GH Certificate
Learning credits
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