Catalyst Center Continuing Education Unit Store

This course qualifies for SHRM CEUs.   Numbers don’t have to be intimidating—when you understand what to measure, why it matters, and how to use that information, you unlock a powerful tool for growth. Key Performance Indicators Made Easy is a hands-on workshop designed to demystify KPIs so participants can track, analyze, and improve performance with confidence. In this session, participants will learn how to identify the right KPIs for their specific goals, create simple tracking systems, and interpret results to make informed decisions. They’ll gain strategies for aligning KPIs with organizational priorities, communicating results to stakeholders, and turning data into actionable steps that drive improvement. Ultimately, these skills will ripple out to benefit the teams they lead, the organizations they strengthen, and the communities they serve. --- Instructor: Mitch Austin Mitch Austin is an insightful leader and skilled facilitator with over two decades of experience in supervision, strategic planning, workforce development, and public service leadership. Throughout his career, he has directly supervised and managed more than 100 staff, giving him a deep understanding of the real-world challenges supervisors face. His extensive background—including six years as Human Resources Director for a Short-Term Residential Therapeutic Program (STRTP)—is complemented by his expertise and training in effective communication, DEIB (Diversity, Equity, Inclusion, and Belonging), and leading a multi-generational workforce. Mitch is widely recognized for his ability to equip supervisors with the tools they need to coach, inspire, and grow high-performing teams.   --- Other Important Information: Accommodations: To request additional assistance or accommodations, please contact Brisa Romero, Training Assistant, at bromero@catalyst-center.org. Grievances: To obtain the grievance policy or report a grievance please email Ivon Favela, Deputy Director of Training at ifavela@catalyst-center.org CE Certificates: Upon course survey completion, participants will be awarded CE certificates. Refund/Cancelation Policy: All requests for cancellation and refunds must be submitted in writing to bromero@catalyst-center.org prior to the course date. Otherwise, no refunds will be allowed.  Refunds must be requested within 7 days of purchase. Refunds will not be granted for courses that have been started/accessed. A $10 administrative fee is deducted from approved refunds. Credit will be granted for alternative/future course registration. Read more

This course qualifies for STRTP CEUs.   Numbers don’t have to be intimidating—when you understand what to measure, why it matters, and how to use that information, you unlock a powerful tool for growth. Key Performance Indicators Made Easy is a hands-on workshop designed to demystify KPIs so participants can track, analyze, and improve performance with confidence. In this session, participants will learn how to identify the right KPIs for their specific goals, create simple tracking systems, and interpret results to make informed decisions. They’ll gain strategies for aligning KPIs with organizational priorities, communicating results to stakeholders, and turning data into actionable steps that drive improvement. Ultimately, these skills will ripple out to benefit the teams they lead, the organizations they strengthen, and the communities they serve. --- Instructor: Mitch Austin Mitch Austin is an insightful leader and skilled facilitator with over two decades of experience in supervision, strategic planning, workforce development, and public service leadership. Throughout his career, he has directly supervised and managed more than 100 staff, giving him a deep understanding of the real-world challenges supervisors face. His extensive background—including six years as Human Resources Director for a Short-Term Residential Therapeutic Program (STRTP)—is complemented by his expertise and training in effective communication, DEIB (Diversity, Equity, Inclusion, and Belonging), and leading a multi-generational workforce. Mitch is widely recognized for his ability to equip supervisors with the tools they need to coach, inspire, and grow high-performing teams.   --- Other Important Information: Accommodations: To request additional assistance or accommodations, please contact Brisa Romero, Training Assistant, at bromero@catalyst-center.org. Grievances: To obtain the grievance policy or report a grievance please email Ivon Favela, Deputy Director of Training at ifavela@catalyst-center.org CE Certificates: Upon course survey completion, participants will be awarded CE certificates. Refund/Cancelation Policy: All requests for cancellation and refunds must be submitted in writing to bromero@catalyst-center.org prior to the course date. Otherwise, no refunds will be allowed.  Refunds must be requested within 7 days of purchase. Refunds will not be granted for courses that have been started/accessed. A $10 administrative fee is deducted from approved refunds. Credit will be granted for alternative/future course registration. --- STRTP/GH Notice: California Alliance of Child and Family Services (CACFS) is approved by the California Department of Social Services to sponsor continuing education for Group Home Administrators (GH; Vendor ID: 2000083-730-2) and Short-Term Residential Therapeutic Program (STRTP; Vendor ID: 2000083-733-2) Administrators. This course meets the requirements for 2 hours of continuing education for GH (Course ID: 083-0242-39353) and STRTP Administrators (Course ID: 083-0241-39238). Read more

This course qualifies for GH CEUs.   This course will give participants the tools, knowledge, and skills necessary to promote more effective communication and relationships amongst employees of diverse worldviews, backgrounds and ages. A review of the key values and world view of the Silent Generation, Baby Boomers, Generation X, Millennials, and Generation Z will be discussed and applied to preferred learning and communication styles. As we explore these styles implicit bias will be demonstrated and how we can avoid acting from those bias. Additionally, participants will learn about and use non-violent communication strategies to have difficult conversations in a productive and respectful way. The final exercise will put people in diverse groups to complete a team challenge using the tools they learned in the first half of the workshop. --- Instructor: Mitch Austin Mitch Austin is an insightful leader and skilled facilitator with over two decades of experience in supervision, strategic planning, workforce development, and public service leadership. Throughout his career, he has directly supervised and managed more than 100 staff, giving him a deep understanding of the real-world challenges supervisors face. His extensive background—including six years as Human Resources Director for a Short-Term Residential Therapeutic Program (STRTP)—is complemented by his expertise and training in effective communication, DEIB (Diversity, Equity, Inclusion, and Belonging), and leading a multi-generational workforce. Mitch is widely recognized for his ability to equip supervisors with the tools they need to coach, inspire, and grow high-performing teams. --- Other Important Information: Accommodations: To request additional assistance or accommodations, please contact Brisa Romero, Training Assistant, at bromero@catalyst-center.org. Grievances: To obtain the grievance policy or report a grievance please email Ivon Favela, Deputy Director of Training at ifavela@catalyst-center.org CE Certificates: Upon course survey completion, participants will be awarded CE certificates. Refund/Cancelation Policy: All requests for cancellation and refunds must be submitted in writing to bromero@catalyst-center.org prior to the course date. Otherwise, no refunds will be allowed.  Refunds must be requested within 7 days of purchase. Refunds will not be granted for courses that have been started/accessed. A $10 administrative fee is deducted from approved refunds. Credit will be granted for alternative/future course registration. --- STRTP/GH Notice: California Alliance of Child and Family Services (CACFS) is approved by the California Department of Social Services to sponsor continuing education for Group Home Administrators (GH; Vendor ID: 2000083-730-2) and Short-Term Residential Therapeutic Program (STRTP; Vendor ID: 2000083-733-2) Administrators. This course meets the requirements for 2 hours of continuing education for GH (Course ID: 083-0202-38149) and STRTP Administrators (Course ID: 083-0202-38150). Read more

This course qualifies for SHRM CEUs.   This course will give participants the tools, knowledge, and skills necessary to promote more effective communication and relationships amongst employees of diverse worldviews, backgrounds and ages. A review of the key values and world view of the Silent Generation, Baby Boomers, Generation X, Millennials, and Generation Z will be discussed and applied to preferred learning and communication styles. As we explore these styles implicit bias will be demonstrated and how we can avoid acting from those bias. Additionally, participants will learn about and use non-violent communication strategies to have difficult conversations in a productive and respectful way. The final exercise will put people in diverse groups to complete a team challenge using the tools they learned in the first half of the workshop. --- Instructor: Mitch Austin Mitch Austin is an insightful leader and skilled facilitator with over two decades of experience in supervision, strategic planning, workforce development, and public service leadership. Throughout his career, he has directly supervised and managed more than 100 staff, giving him a deep understanding of the real-world challenges supervisors face. His extensive background—including six years as Human Resources Director for a Short-Term Residential Therapeutic Program (STRTP)—is complemented by his expertise and training in effective communication, DEIB (Diversity, Equity, Inclusion, and Belonging), and leading a multi-generational workforce. Mitch is widely recognized for his ability to equip supervisors with the tools they need to coach, inspire, and grow high-performing teams. --- Other Important Information: Accommodations: To request additional assistance or accommodations, please contact Brisa Romero, Training Assistant, at bromero@catalyst-center.org. Grievances: To obtain the grievance policy or report a grievance please email Ivon Favela, Deputy Director of Training at ifavela@catalyst-center.org CE Certificates: Upon course survey completion, participants will be awarded CE certificates. Refund/Cancelation Policy: All requests for cancellation and refunds must be submitted in writing to bromero@catalyst-center.org prior to the course date. Otherwise, no refunds will be allowed.  Refunds must be requested within 7 days of purchase. Refunds will not be granted for courses that have been started/accessed. A $10 administrative fee is deducted from approved refunds. Credit will be granted for alternative/future course registration. Read more

This course qualifies for STRTP CEUs.   This course will give participants the tools, knowledge, and skills necessary to promote more effective communication and relationships amongst employees of diverse worldviews, backgrounds and ages. A review of the key values and world view of the Silent Generation, Baby Boomers, Generation X, Millennials, and Generation Z will be discussed and applied to preferred learning and communication styles. As we explore these styles implicit bias will be demonstrated and how we can avoid acting from those bias. Additionally, participants will learn about and use non-violent communication strategies to have difficult conversations in a productive and respectful way. The final exercise will put people in diverse groups to complete a team challenge using the tools they learned in the first half of the workshop. --- Instructor: Mitch Austin Mitch Austin is an insightful leader and skilled facilitator with over two decades of experience in supervision, strategic planning, workforce development, and public service leadership. Throughout his career, he has directly supervised and managed more than 100 staff, giving him a deep understanding of the real-world challenges supervisors face. His extensive background—including six years as Human Resources Director for a Short-Term Residential Therapeutic Program (STRTP)—is complemented by his expertise and training in effective communication, DEIB (Diversity, Equity, Inclusion, and Belonging), and leading a multi-generational workforce. Mitch is widely recognized for his ability to equip supervisors with the tools they need to coach, inspire, and grow high-performing teams. --- Other Important Information: Accommodations: To request additional assistance or accommodations, please contact Brisa Romero, Training Assistant, at bromero@catalyst-center.org. Grievances: To obtain the grievance policy or report a grievance please email Ivon Favela, Deputy Director of Training at ifavela@catalyst-center.org CE Certificates: Upon course survey completion, participants will be awarded CE certificates. Refund/Cancelation Policy: All requests for cancellation and refunds must be submitted in writing to bromero@catalyst-center.org prior to the course date. Otherwise, no refunds will be allowed.  Refunds must be requested within 7 days of purchase. Refunds will not be granted for courses that have been started/accessed. A $10 administrative fee is deducted from approved refunds. Credit will be granted for alternative/future course registration. --- STRTP/GH Notice: California Alliance of Child and Family Services (CACFS) is approved by the California Department of Social Services to sponsor continuing education for Group Home Administrators (GH; Vendor ID: 2000083-730-2) and Short-Term Residential Therapeutic Program (STRTP; Vendor ID: 2000083-733-2) Administrators. This course meets the requirements for 2 hours of continuing education for GH (Course ID: 083-0202-38149) and STRTP Administrators (Course ID: 083-0202-38150). Read more

This course qualifies for GH CEUs.   Too often, meetings end with ideas but no clear path forward. Results Based Facilitation (RBF) is a transformative training that equips leaders and professionals with the tools to guide discussions toward meaningful outcomes. This training teaches participants the principles of results-driven facilitation, strategies to plan effective meetings with clear agendas and measurable outcomes, and practical tools that can be applied immediately in professional settings. Additionally, it emphasizes strengthening accountability to ensure commitments are tracked and followed through, enabling meetings to not just inform, but drive tangible change. --- Instructor: Qur-an Webb, LMSW Qur-an Webb, LMSW, is an accomplished professional with over two decades of experience in the social work field. Currently serving as the Director of Operations at Welcome 2 Reality, LLC, Qur-an brings a wealth of expertise to the organization's daily operations. In this pivotal role, he oversees diverse aspects such as training, consultation, and more, contributing significantly to the overall success of Welcome 2 Reality. Qur-an, alongside his partners, played a key role in the successful passage of Substitute Senate Bill No. 962, Public Act No. 15-94, in Connecticut. This groundbreaking legislation mandates education on the safe use of social media and includes computer programming instruction in the public school system. Additionally, he contributed to the passing of Senate Bill No. 949, Public Act 17-67. As the Connecticut Chapter Lead for Media Literacy Now, Qur-an is actively involved in advancing education around media literacy. --- Other Important Information: Accommodations: To request additional assistance or accommodations, please contact Brisa Romero, Training Assistant, at bromero@catalyst-center.org. Grievances: To obtain the grievance policy or report a grievance please email Ivon Favela, Deputy Director of Training at ifavela@catalyst-center.org CE Certificates: Upon course survey completion, participants will be awarded CE certificates. Refund/Cancelation Policy: All requests for cancellation and refunds must be submitted in writing to bromero@catalyst-center.org prior to the course date. Otherwise, no refunds will be allowed.  Refunds must be requested within 7 days of purchase. Refunds will not be granted for courses that have been started/accessed. A $10 administrative fee is deducted from approved refunds. Credit will be granted for alternative/future course registration. --- STRTP/GH Notice: California Alliance of Child and Family Services (CACFS) is approved by the California Department of Social Services to sponsor continuing education for Group Home Administrators (GH; Vendor ID: 2000083-730-2) and Short-Term Residential Therapeutic Program (STRTP; Vendor ID: 2000083-733-2) Administrators. This course meets the requirements for 2 hours of continuing education for GH (Course ID: 083-0241-39243) and STRTP Administrators (Course ID: 083-0241-39244). Read more