Catalyst Center Continuing Education Unit Store

This course qualifies for GH CEUs.   Even the best supervisors face the challenge of managing underperformance. This interactive course helps leaders approach those situations with clarity, confidence, and compassion. Participants will learn to use the Employee Triad Model—Coach, Correct, Document—to assess performance issues and choose the right intervention. Through case studies and discussion, we will explore how to identify whether the root cause is a skill gap, will gap, or system gap, and practice coaching techniques that promote accountability and growth while maintaining professionalism and trust. --- Instructor: Mitch Austin Mitch Austin is an insightful leader and skilled facilitator with over two decades of experience in supervision, strategic planning, workforce development, and public service leadership. Throughout his career, he has directly supervised and managed more than 100 staff, giving him a deep understanding of the real-world challenges supervisors face. His extensive background—including six years as Human Resources Director for a Short-Term Residential Therapeutic Program (STRTP)—is complemented by his expertise and training in effective communication, DEIB (Diversity, Equity, Inclusion, and Belonging), and leading a multi-generational workforce. Mitch is widely recognized for his ability to equip supervisors with the tools they need to coach, inspire, and grow high-performing teams.   --- Other Important Information: Accommodations: To request additional assistance or accommodations, please contact Brisa Romero, Training Assistant, at bromero@catalyst-center.org. Grievances: To obtain the grievance policy or report a grievance please email Ivon Favela, Deputy Director of Training at ifavela@catalyst-center.org CE Certificates: Upon course survey completion, participants will be awarded CE certificates. Refund/Cancelation Policy: All requests for cancellation and refunds must be submitted in writing to bromero@catalyst-center.org prior to the course date. Otherwise, no refunds will be allowed.  Refunds must be requested within 7 days of purchase. Refunds will not be granted for courses that have been started/accessed. A $10 administrative fee is deducted from approved refunds. Credit will be granted for alternative/future course registration. --- STRTP/GH Notice: California Alliance of Child and Family Services (CACFS) is approved by the California Department of Social Services to sponsor continuing education for Group Home Administrators (GH; Vendor ID: 2000083-730-2) and Short-Term Residential Therapeutic Program (STRTP; Vendor ID: 2000083-733-2) Administrators. This course meets the requirements for 2 hours of continuing education for GH (Course ID: 083-0241-39230) and STRTP Administrators (Course ID: 083-0241-39231). Read more

This course qualifies for SHRM CEUs.   Even the best supervisors face the challenge of managing underperformance. This interactive course helps leaders approach those situations with clarity, confidence, and compassion. Participants will learn to use the Employee Triad Model—Coach, Correct, Document—to assess performance issues and choose the right intervention. Through case studies and discussion, we will explore how to identify whether the root cause is a skill gap, will gap, or system gap, and practice coaching techniques that promote accountability and growth while maintaining professionalism and trust. --- Instructor: Mitch Austin Mitch Austin is an insightful leader and skilled facilitator with over two decades of experience in supervision, strategic planning, workforce development, and public service leadership. Throughout his career, he has directly supervised and managed more than 100 staff, giving him a deep understanding of the real-world challenges supervisors face. His extensive background—including six years as Human Resources Director for a Short-Term Residential Therapeutic Program (STRTP)—is complemented by his expertise and training in effective communication, DEIB (Diversity, Equity, Inclusion, and Belonging), and leading a multi-generational workforce. Mitch is widely recognized for his ability to equip supervisors with the tools they need to coach, inspire, and grow high-performing teams.   --- Other Important Information: Accommodations: To request additional assistance or accommodations, please contact Brisa Romero, Training Assistant, at bromero@catalyst-center.org. Grievances: To obtain the grievance policy or report a grievance please email Ivon Favela, Deputy Director of Training at ifavela@catalyst-center.org CE Certificates: Upon course survey completion, participants will be awarded CE certificates. Refund/Cancelation Policy: All requests for cancellation and refunds must be submitted in writing to bromero@catalyst-center.org prior to the course date. Otherwise, no refunds will be allowed.  Refunds must be requested within 7 days of purchase. Refunds will not be granted for courses that have been started/accessed. A $10 administrative fee is deducted from approved refunds. Credit will be granted for alternative/future course registration. Read more

This course qualifies for STRTP CEUs.   Even the best supervisors face the challenge of managing underperformance. This interactive course helps leaders approach those situations with clarity, confidence, and compassion. Participants will learn to use the Employee Triad Model—Coach, Correct, Document—to assess performance issues and choose the right intervention. Through case studies and discussion, we will explore how to identify whether the root cause is a skill gap, will gap, or system gap, and practice coaching techniques that promote accountability and growth while maintaining professionalism and trust. --- Instructor: Mitch Austin Mitch Austin is an insightful leader and skilled facilitator with over two decades of experience in supervision, strategic planning, workforce development, and public service leadership. Throughout his career, he has directly supervised and managed more than 100 staff, giving him a deep understanding of the real-world challenges supervisors face. His extensive background—including six years as Human Resources Director for a Short-Term Residential Therapeutic Program (STRTP)—is complemented by his expertise and training in effective communication, DEIB (Diversity, Equity, Inclusion, and Belonging), and leading a multi-generational workforce. Mitch is widely recognized for his ability to equip supervisors with the tools they need to coach, inspire, and grow high-performing teams.   --- Other Important Information: Accommodations: To request additional assistance or accommodations, please contact Brisa Romero, Training Assistant, at bromero@catalyst-center.org. Grievances: To obtain the grievance policy or report a grievance please email Ivon Favela, Deputy Director of Training at ifavela@catalyst-center.org CE Certificates: Upon course survey completion, participants will be awarded CE certificates. Refund/Cancelation Policy: All requests for cancellation and refunds must be submitted in writing to bromero@catalyst-center.org prior to the course date. Otherwise, no refunds will be allowed.  Refunds must be requested within 7 days of purchase. Refunds will not be granted for courses that have been started/accessed. A $10 administrative fee is deducted from approved refunds. Credit will be granted for alternative/future course registration. --- STRTP/GH Notice: California Alliance of Child and Family Services (CACFS) is approved by the California Department of Social Services to sponsor continuing education for Group Home Administrators (GH; Vendor ID: 2000083-730-2) and Short-Term Residential Therapeutic Program (STRTP; Vendor ID: 2000083-733-2) Administrators. This course meets the requirements for 2 hours of continuing education for GH (Course ID: 083-0241-39230) and STRTP Administrators (Course ID: 083-0241-39231). Read more

This course qualifies for GH CEUs.   We all have an inner voice that can push us forward or hold us back. In this engaging, practical session, participants will explore the seven Inner Critic types from the Internal Family Systems model and take a short quiz to identify their top two. Through reflection and discussion, you’ll learn how to transform self-criticism into constructive self-coaching and build greater confidence, clarity, and compassion at work. --- Instructor: Mitch Austin Mitch Austin is an insightful leader and skilled facilitator with over two decades of experience in supervision, strategic planning, workforce development, and public service leadership. Throughout his career, he has directly supervised and managed more than 100 staff, giving him a deep understanding of the real-world challenges supervisors face. His extensive background—including six years as Human Resources Director for a Short-Term Residential Therapeutic Program (STRTP)—is complemented by his expertise and training in effective communication, DEIB (Diversity, Equity, Inclusion, and Belonging), and leading a multi-generational workforce. Mitch is widely recognized for his ability to equip supervisors with the tools they need to coach, inspire, and grow high-performing teams.   --- Other Important Information: Accommodations: To request additional assistance or accommodations, please contact Brisa Romero, Training Assistant, at bromero@catalyst-center.org. Grievances: To obtain the grievance policy or report a grievance please email Ivon Favela, Deputy Director of Training at ifavela@catalyst-center.org CE Certificates: Upon course survey completion, participants will be awarded CE certificates. Refund/Cancelation Policy: All requests for cancellation and refunds must be submitted in writing to bromero@catalyst-center.org prior to the course date. Otherwise, no refunds will be allowed.  Refunds must be requested within 7 days of purchase. Refunds will not be granted for courses that have been started/accessed. A $10 administrative fee is deducted from approved refunds. Credit will be granted for alternative/future course registration. --- STRTP/GH Notice: California Alliance of Child and Family Services (CACFS) is approved by the California Department of Social Services to sponsor continuing education for Group Home Administrators (GH; Vendor ID: 2000083-730-2) and Short-Term Residential Therapeutic Program (STRTP; Vendor ID: 2000083-733-2) Administrators. This course meets the requirements for 2 hours of continuing education for GH (Course ID: 083-0241-39274) and STRTP Administrators (Course ID: 083-0241-39275). Read more

This course qualifies for SHRM CEUs.   We all have an inner voice that can push us forward or hold us back. In this engaging, practical session, participants will explore the seven Inner Critic types from the Internal Family Systems model and take a short quiz to identify their top two. Through reflection and discussion, you’ll learn how to transform self-criticism into constructive self-coaching and build greater confidence, clarity, and compassion at work. --- Instructor: Mitch Austin Mitch Austin is an insightful leader and skilled facilitator with over two decades of experience in supervision, strategic planning, workforce development, and public service leadership. Throughout his career, he has directly supervised and managed more than 100 staff, giving him a deep understanding of the real-world challenges supervisors face. His extensive background—including six years as Human Resources Director for a Short-Term Residential Therapeutic Program (STRTP)—is complemented by his expertise and training in effective communication, DEIB (Diversity, Equity, Inclusion, and Belonging), and leading a multi-generational workforce. Mitch is widely recognized for his ability to equip supervisors with the tools they need to coach, inspire, and grow high-performing teams.   --- Other Important Information: Accommodations: To request additional assistance or accommodations, please contact Brisa Romero, Training Assistant, at bromero@catalyst-center.org. Grievances: To obtain the grievance policy or report a grievance please email Ivon Favela, Deputy Director of Training at ifavela@catalyst-center.org CE Certificates: Upon course survey completion, participants will be awarded CE certificates. Refund/Cancelation Policy: All requests for cancellation and refunds must be submitted in writing to bromero@catalyst-center.org prior to the course date. Otherwise, no refunds will be allowed.  Refunds must be requested within 7 days of purchase. Refunds will not be granted for courses that have been started/accessed. A $10 administrative fee is deducted from approved refunds. Credit will be granted for alternative/future course registration. Read more

This course qualifies for STRTP CEUs.   We all have an inner voice that can push us forward or hold us back. In this engaging, practical session, participants will explore the seven Inner Critic types from the Internal Family Systems model and take a short quiz to identify their top two. Through reflection and discussion, you’ll learn how to transform self-criticism into constructive self-coaching and build greater confidence, clarity, and compassion at work. --- Instructor: Mitch Austin Mitch Austin is an insightful leader and skilled facilitator with over two decades of experience in supervision, strategic planning, workforce development, and public service leadership. Throughout his career, he has directly supervised and managed more than 100 staff, giving him a deep understanding of the real-world challenges supervisors face. His extensive background—including six years as Human Resources Director for a Short-Term Residential Therapeutic Program (STRTP)—is complemented by his expertise and training in effective communication, DEIB (Diversity, Equity, Inclusion, and Belonging), and leading a multi-generational workforce. Mitch is widely recognized for his ability to equip supervisors with the tools they need to coach, inspire, and grow high-performing teams.   --- Other Important Information: Accommodations: To request additional assistance or accommodations, please contact Brisa Romero, Training Assistant, at bromero@catalyst-center.org. Grievances: To obtain the grievance policy or report a grievance please email Ivon Favela, Deputy Director of Training at ifavela@catalyst-center.org CE Certificates: Upon course survey completion, participants will be awarded CE certificates. Refund/Cancelation Policy: All requests for cancellation and refunds must be submitted in writing to bromero@catalyst-center.org prior to the course date. Otherwise, no refunds will be allowed.  Refunds must be requested within 7 days of purchase. Refunds will not be granted for courses that have been started/accessed. A $10 administrative fee is deducted from approved refunds. Credit will be granted for alternative/future course registration. --- STRTP/GH Notice: California Alliance of Child and Family Services (CACFS) is approved by the California Department of Social Services to sponsor continuing education for Group Home Administrators (GH; Vendor ID: 2000083-730-2) and Short-Term Residential Therapeutic Program (STRTP; Vendor ID: 2000083-733-2) Administrators. This course meets the requirements for 2 hours of continuing education for GH (Course ID: 083-0241-39274) and STRTP Administrators (Course ID: 083-0241-39275). Read more